Known issues
Where to check for confirmed platform issues and their current status
Spexsure maintains a public Known Issues page listing all confirmed platform issues, their current status (Investigating / Fix in progress / Resolved), and any available workarounds.
When to check the Known Issues page
- Before reporting a bug — your issue may already be tracked
- When a feature stops working unexpectedly
- When a background job repeatedly stalls or fails
- When the Jira push fails with an unexpected error
Viewing known issues
Visit spexsure.com/known-issues. The page is public — no sign-in required. A green banner at the top means all systems are operational. Any active issues appear below with severity and status.
If the Known Issues page shows no active issues and you are still experiencing a problem, it may be specific to your account or PRD content. Use the in-app bug reporter or email support@spexsure.com.
Can't find what you need?
Send us a message — we reply within 2 business days. Or check the Known Issues page for platform-wide issues.