Reporting a bug
How to report a bug and what information helps us fix it faster
Before reporting, check spexsure.com/known-issues to see if the issue is already tracked. If it is not listed, report it using one of the methods below.
In-app bug reporter
The fastest method is the Report a bug link at the bottom of the left sidebar (visible when signed in). The report automatically includes your account ID, the current page URL, your browser and OS, and a timestamp — giving us the context we need without any extra effort from you.
If you cannot sign in or prefer email, send a report to support@spexsure.com. Include:
- What you were doing when the issue occurred
- What you expected to happen
- What actually happened
- Your browser and operating system
- Screenshots if possible
- Your account email address
Response times
- Critical (data loss, billing errors, sign-in failures): 4-hour target
- High (core workflow broken, Jira push failing): 1 business day
- Medium / Low: 3–5 business days
Can't find what you need?
Send us a message — we reply within 2 business days. Or check the Known Issues page for platform-wide issues.